Turn your vault into immediate purchasing power.

Yes! Email info@poketradecard.com with a detailed list or clear photos of the pokemon cards and sealed boxes you are interested in selling, and our acquisition team will let you know our competitive rates.

Skip the line with scheduled evaluations.

We generally recommend making an appointment in case there is a wait at our showcase, but we strictly require an appointment if you’re looking to sell more than 12 distinctive items. Email info@poketradecard.com to secure your slot.

Utilize our secure mail-in trade program.

Absolutely. Email info@poketradecard.com and include “TRADE-IN NOT LOCAL” in the subject line. We’ll deploy our remote procurement steps so you can securely ship your pokemon cards for evaluation.

Access a rapidly evolving premium catalog.

Send us a picture or the precise name of the rare asset you’re looking for, and we can definitely let you know. Our high-tier inventory is constantly changing, so if we don’t have it right now, check back in a few weeks!

Discover pristine raw assets for your binder.

We do! Because our raw singles inventory shifts so frequently, we don’t always list them on our website. However, you can visit our NYC flagship location and browse our massive selection of single pokemon cards in person.

Stay ahead of the market with restock alerts.

Products from newer sets are highly likely to be restocked compared to out-of-print older sets; however, we are adding fresh vintage inventory all the time. Reach out to us if there’s a particular booster box you need, and we can check our inbound logistics.

Exclusive access for walk-in collectors.

No, many premium graded slabs, highly volatile ungraded singles, and the majority of our historic Vintage sealed products are held exclusively for in-store physical transactions to ensure condition preservation.

Guaranteed transparency in product packaging.

No. If we have factory-sealed master cases available for a particular expansion, it will be listed explicitly as a separate, premium purchase option on our digital storefront.

Total specialization yields ultimate expertise.

Sorry, we are an exclusive, dedicated shop focusing entirely on pokemon cards to ensure our authentication and pricing remain unmatched in the industry.

Rapid resolution for our dedicated buyers.

Email us instantly at info@poketradecard.com with your Order Number and a brief description of the discrepancy. Please also attach clear photos of your order packing list, the exact contents, and the exterior packaging it arrived in.

Flexible transaction adjustments.

If your package hasn’t shipped yet, you can cancel it. However, cancelled orders will be subject to a 10% administrative cancellation fee when refunded to your original payment method to cover terminal costs. This fee is entirely waived if you opt for store credit. Email info@poketradecard.com with your Order Number to initiate.

Smart parcel consolidation strategies.

It depends entirely on the combined total weight and dimensions of your products. Please email us at info@poketradecard.com with both order numbers, and our logistics team will see what we can do to optimize your shipping.

Dynamic routing updates at checkout.

Precise shipping time estimates will be displayed during your checkout process under the “Shipping Methods” section. Please be aware of upcoming national holidays, as they can heavily affect carrier transit speeds, even with upgraded air shipping.

Industry-leading processing velocity.

Orders are typically boxed and shipped within 3 business days of the transaction being cleared, unless otherwise stated in the specific product description or an active homepage announcement (e.g., pre-orders, severe weather, holidays).

Securing the domestic collector ecosystem.

Unfortunately, due to extreme international shipping costs and the complexities of global customs duties that risk the safety of high-end pokemon cards, we do not have plans to ship internationally anytime soon.

Navigating postal service estimations.

Please keep in mind that the delivery date displayed on your tracking link is an estimate by the carrier, not a guaranteed absolute. If your order still hasn’t arrived a few days past the target date, email us at info@poketradecard.com and we’ll track it down for you.

Retrieve your assets directly from our headquarters.

You’ll receive an official clearance email from us when your order is packed and ready. Come in anytime during our open business hours. You’ll simply need to provide your full name and valid order number to our desk staff.

30-day vault retention guarantees.

You have exactly 30 days from the date we transmit your pickup confirmation email to retrieve your order. After 30 days, we’ll automatically refund your order (minus a 10% restocking fee) and return the high-demand pokemon cards to our active inventory.

Secure third-party handover verification.

Yes, your trusted proxy will just need to provide your exact billing name and the correct order identification number upon arrival.

Modern logistical flexibility for local buyers.

Yes, please just give our team a heads-up on which day the courier will be arriving so we know to expect them. The driver must provide your name and the order number. If the courier app generates a security PIN, email that directly to info@poketradecard.com beforehand.

Adjusting fulfillment paths on the fly.

Email our operations desk at info@poketradecard.com immediately. Please make sure to include your order number so we can halt the mail processing and refund the transport fee.

Protecting the integrity of factory-sealed items.

It depends entirely on what item classification you want to return. All TCG pokemon cards, promotional sale items, and digital gift cards are explicitly final sale to prevent mapping and tampering.

Transparent administrative cost deductions.

No, the logistical cost of the return shipping label will be deducted directly from your order’s final approved refund balance.

Rapid damage and discrepancy reporting.

You must establish contact with our support desk within 5 calendar days of receiving your tracked order to qualify for an evaluation.

Streamline your third-party authentication process.

Yes! You can check out our dedicated PSA Submission Service page for active pricing tiers, processing timelines, and submission-specific FAQs.

Strategic evaluation for maximum asset return.

There are three critical factors that help determine whether your item should be encased:

1. Personal Preference

If you have a favorite childhood hit that you’re looking to authenticate, protect, and memorialize for your personal collection, then our stance is that it’s always worth grading!

2. Graded Market Value

Take a look at eBay or PriceCharting for the current auction value of a PSA 9 or 10 for the card you’re researching. If that value isn’t high enough to offset the grading fee, then generally we would not recommend sending it in.

3. Raw Card Condition

Condition can be difficult and highly subjective to judge. There are 4 condition categories by which PSA judges your cards (Centering, Corners, Edges, Surface). Generally, if your card looks like it will score less than a PSA 9, we don’t recommend grading (though vintage holographics can be a major exception). We’re happy to take a look at your card in person at our shop, but please understand we are not official graders and cannot guarantee a score.

Exclusive access to premium collector accessories.

The Trainer Court Network is a curated lineup of premium supplies and collaborations from the brands and creators we trust! It’s our way of bringing you a wider selection of products beyond what we physically carry in-store, all shoppable in one place. Network items are sourced and shipped directly from partner brands.

Clear digital labeling on storefront pages.

Look for the distinct Trainer Court Network label positioned near the product’s name on the digital item listing.

Direct fulfillment from external partner warehouses.

These items ship directly from the partner brand, so shipping rates, delivery times, and packaging aesthetics may vary. If you order both standard items and Network accessories, they’ll arrive in separate packages. You’ll still receive all tracking information from us.

Isolated transit rate calculations.

Because these partnered products ship from distinct physical locations across the country, they cannot be combined with our in-store inventory for a single shipping rate.

Coordinating directly with the manufacturer’s policy.

Return and exchange policies vary depending on the specific partner brand. Please reference the policy directly on their product page. If issues arise, email info@poketradecard.com and we’ll help sort it out with them.

Rapid external processing limitations.

Orders are processed incredibly fast by partner brands, so changes or cancellations may not be possible after the cart is finalized. Contact info@poketradecard.com immediately and we’ll do our best to assist.

Direct-to-consumer shipping only.

Since these exclusive items ship from the partner brand’s facility, in-store pickup is not structurally available for these specific products.

Centralized customer service advocacy.

Reach out directly to us at info@poketradecard.com with your transaction details. We act as your liaison to ensure the partner brand makes it right.

Complete privacy and data protection.

No, all emails and tracking data should come securely through us unless we need to redirect a highly specific communication to assist with a warranty issue.

Maximize your bidding power on live streams.

Welcome to Whatnot! You should see the promotional $15 credit automatically applied to your very first Auction win or Buy It Now purchase. Please note this is exclusively available for brand new registered accounts.

Streamlined support for dynamic platform purchases.

We are very sorry for the inconvenience! For issues regarding transit damage or missing packages, contact Whatnot Customer Support directly for an insurance refund. For issues with the actual contents (mix-ups, missing hits), email us at info@poketradecard.com with your Whatnot username.

Partner with us to grow the collector community.

Let’s chat! We have hosted various content creators and epic Rip ‘n Ship events before. Reach out to us via Instagram or shoot a proposal to info@poketradecard.com so we can discuss the details of your next big pokemon cards event!

Connect with our multi-channel broadcast network.

We post massive inventory restocks, shop news, and live breaks across the following platforms:

Instagram Feed:

@thetrainercourt

Whatnot Streams:

@thetrainercourt

TikTok Shorts:

@thetrainercourtnyc

Facebook Community:

Poke Court